Refund policy
At Studio Gen UK, every order is created and packaged with care. If there’s a problem with your order, please contact us and we’ll always do our best to help.
Refund & Cancellation Policy
At Studio Gen UK, every order is created and packaged with care. If there is a problem with your order, please contact us and we will always do our best to help.
Made-to-Order Products
All Studio Gen UK products are made to order.
Due to the made-to-order nature of our products, we do not accept returns, exchanges, or refunds for change of mind.
This includes all products sold by Studio Gen UK.
• Personalised cards
• Greeting cards
• Art prints and posters
• Apparel and clothing
• Photo upload products
• Any item produced specifically to fulfil your order
Please check all spelling, dates, personalisation details and delivery information carefully before placing your order.
Cancellations
We accept cancellation requests within 2 hours of purchase.
As orders are processed quickly and sent to production shortly after purchase, orders cannot be cancelled once production has begun.
Once an order has entered production, it cannot be cancelled or refunded unless it arrives damaged, defective, or incorrect.
Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery and include:
• Your order number
• A description of the issue
• Clear photographs of the item and packaging
We will arrange a replacement or refund where appropriate.
Approved Refunds
Where a refund is approved due to damage, defect, or an error on our part, refunds will be returned to the original payment method.
Please allow several business days for your bank or payment provider to process the refund.
Contact Us
For any questions regarding your order, please contact:
Thank you for supporting Studio Gen UK — a small independent mother & daughter brand based in East Sussex. 💛